Congratulations on your special purchase!
The best way to look after all jewellery is careful wear and mindful storage.
Sterling silver jewellery will tarnish when not being worn. It is best to keep silver jewellery in an air-tight “zip-lock” bag to prevent oxidation. When different types of jewellery lay together in a box it can cause the metals to react and change colour. Keeping them stored separately is best.
We do not recommend using a silver dip or polish for cleaning, as these chemicals are often too harsh and abrasive. Instead, the simplest way to clean all metal jewellery is by using an old toothbrush, baking soda, dish soap and a little bit of water to make a paste. Just brush your jewellery to remove tarnish and make any piece of jewellery look new again. Be gentle around pearls, stones or beads.
Keep in mind, jewellery is not indestructible and has the potential to wear down over time. This is especially true for pieces that are being worn every day.
Sadly, not all jewellery can be repaired. Remember to remove your jewellery during any heavy activities to avoid disappointment.
Also remember, perfumes, creams, make-up and hairspray should be put on before your jewellery.
Your gold and gemstone jewellery should last a lifetime with proper maintenance and care.
Have your special jewellery cleaned and checked by a professional every 2-3 years. This will ensure stones are tight and that claws are intact and not thinning.
(This is also a good time to have any appraisals updated.)
Hold your ring up to your ear and tap gently on your centre stone. If you hear a small clicking sound, this is a great way to catch a stone that may be coming loose before the problem worsens.
If you have any concerns with your jewellery, having it seen to promptly is highly recommended.
If a small stone is lost ( up to 1.5mm ) within the first 6 months after purchase, we will replace it free of charge. Losing small stones outside of the first six months may be the result of normal wear and tear and may be subject to normal repair charges. If your jewellery requires a repair due to a defect in materials or fabrication, it will be looked after free of charge. Jewellery that has deteriorated over time with normal wear may be subject to normal repair charges.
Ring sizing is free of charge immediately after purchase or first wearing. Sizing a ring due to weight loss or gain, natural changes to the body or wearing two rings together on one finger may be subject to normal ring sizing charges.
We are available anytime should you have any questions or concerns.